CustomerFlows is a modern CRM with AI at its core, designed for businesses that run on leads, particularly home service businesses. It provides a 360° view of the customer journey: tracking every visit and ad click, capturing conversations across multiple channels in a unified inbox, managing deals through a visual pipeline, and attributing revenue to marketing campaigns.
Key features include:
- AI Lead Qualifier: Responds to new leads in seconds, 24/7, across web chat, WhatsApp, and email, qualifying with industry-specific questions and automatically creating pipeline deals.
- Unified Inbox: Provider-independent inbox that consolidates conversations from web chat, WhatsApp, email, and more, ensuring no lead is missed.
- Pipeline Management: Drag-and-drop pipeline pre-built for your industry, with source and AI summary on every card.
- Attribution: Tracks Profit Return on Ad Spend (PROAS) from first click to closed deal, feeding offline conversions back to Google and Meta.
- Contacts & Data Hygiene: Unlimited contacts with lifetime value, tags, and automatic duplicate resolution.
- Integrations & Templates: Connect channels and ad platforms, and use industry templates to configure pipelines and automations in minutes.
CustomerFlows offers flat pricing with unlimited contacts and seats included, starting at $49/mo for Starter, $149/mo for Growth, and $349/mo for Scale. A 14-day free trial is available with full Growth features, no credit card required.
Target users are home service businesses (HVAC, roofing, plumbing, etc.), tour operators, and other lead-driven industries. The platform emphasizes ease of setup (10 minutes), no per-seat fees, and a focus on features that actually drive revenue, avoiding the bloat of enterprise CRMs.
