Toma is an AI operating system designed specifically for automotive dealership conversations. It provides voice AI agents that handle inbound customer calls, automate service scheduling, and streamline dealership operations while maintaining a high-quality customer experience.
Key Features
- Voice AI Agents: Customizable AI agents that answer every inbound call with real-time responses
- Service Scheduling Automation: Automatically books appointments directly into service schedulers and DMS systems
- Full-Store Receptionist: Handles routine inquiries and transfers complex requests to appropriate team members
- Automated Reminders: Reduces no-shows with automated text and call reminders
- Dropped Call SMS: Instantly follows up with texts when calls are disconnected
- Dealer-Specific Safeguards: Includes transfer triggers, transfer clawback, and follow-up alerts to protect customer experience
- Unified Inbox: Centralizes all customer interactions (calls, texts, messages) in one dashboard
- Complete Visibility: Provides full transcripts, sentiment analysis, and outcome tracking
Use Cases
- Automotive dealerships looking to reduce missed calls and improve CSI scores
- Service departments needing to automate appointment scheduling and reminders
- Dealerships wanting to free up staff time from routine phone inquiries
- Multi-location dealership groups seeking consistent customer communication
- Dealerships aiming to protect revenue during high-volume periods like recall events
Target Users
- Automotive dealership service managers and advisors
- Dealership general managers and principals
- Fixed operations teams
- BDC (Business Development Center) departments
- Multi-location dealership groups
