Kriseena is an AI-powered customer support platform that deploys a support agent on your real orders and policies in minutes. It integrates with Shopify, WooCommerce, Gmail, Google Sheets, Jira, Slack, and more. Key features include:
- Confidence Threshold: The AI scores its own certainty on every reply (0–100). Below your threshold, it saves a draft for human review; above it, it auto-sends.
- Draft Mode: AI writes replies, your team approves with one click. Switch to auto-send per workspace when ready.
- Real Order Lookup: Connects to live data sources (Shopify, WooCommerce, REST API) to answer from actual order status, tracking, and delivery dates.
- Customer Memory: Reads past conversation summaries before every reply, so customers never repeat themselves.
- Sentiment Detection: Scores every message for frustration; angry customers skip the queue to a human.
- White-Label: Name the AI, set its tone, upload its avatar. No Kriseena branding on your widget.
- Analytics & CSAT: AI resolution rate, confidence trends, and post-chat satisfaction scores.
- Enterprise Controls: Human approval gate, PII stripping, server-side token storage, GDPR data export, full audit log, and AI guardrails.
Use cases: E-commerce stores, SaaS companies, and any business with repetitive customer support queries. Setup takes ~30 minutes with three steps: connect data, teach your business, go live.
